How to Get Hot Glue Out of Fabric

Working with your kids last minute on their science project and made an unexpected mess with hot glue? Now you’re wondering how to get hot glue out of fabric. Whether you got hot glue on some fabric or on the carpet, we have the solutions in this article.

Hot Glue Removal Tips

Don’t worry, with these tips, the hot glue should come right off. There are a few methods to try here. At MSS Cleaning we understand the frustration of quickly attempting to rub off fresh hot glue only to burn your fingers – and smear that glue deeper into your clothes. The giggles from your kid probably don’t help. 

Not to worry. After you take care of your little burn, we can fix that hot glue stain! Read on and see which works for you. One of them should do the trick! 

Hot Glue Gun

Method 1 for How To Get Hot Glue Out of Carpet or Fabric: Use an Iron

Getting hot glue out of fabric with an iron is pretty simple. All you need is an iron and a cotton cloth or paper bag. If you don’t have either you can use newspaper as well but use a section without print.

What you’re going to do here is melt the hot glue off the piece of clothing and onto the cloth/paper. The glue should be drawn to the paper or cotton cloth and away from your carpet or fabric. Easy!

The First Step

The first step is to heat up the iron to a temperature that melts the hot glue but doesn’t damage your carpet and/or other textile. If we’re working with clothing, you’ll want to lay out the piece of clothing with the hot glue stain facing up.

Prepare the Textile

For getting hot glue out of carpet carpet, obviously you won’t need to lay anything out, but follow the rest of the instructions. Lay the cloth/paper you are using to soak up the glue on top of the stain.

Apply the Hot Iron

Now, apply the iron – without steam – for about 10-20 seconds. Let that glue melt off your clothes and onto the excess cloth/paper. 

Once you start to see the glue transferring, lift the iron off and check the hot glue stain. If there is still some glue left over, choose a new spot on the cloth/paper and repeat. 

Attack Both Sides, if Possible

For Better Results, flip the fabric you can. If you’re struggling to remove all of the hot glue from the fabric, try flipping both fabrics. Place the cloth/paper on the ground or table. Then, place the hot glue stained clothing on top with the stain facing downwards.

Now, apply the iron again and see if that helps. Remember to choose a clean surface area on the cloth/paper to soak the glue into. 


Using a clothes iron to get hot glue out of fabric

Method 2 for Removing Hot Glue From Fabric: Try the Freezer 

You read that right. We’re going to freeze your clothing. This method is great but takes a little time. Hot glue may be easy to pull off once it’s frozen.

All you need to do is throw your glue stained article of clothing into the freezer and let it sit until the glue hardens. Once it looks frozen, pull the piece out of the freezer. Get a butter knife or something thin and dull and begin to scrape the glue off.

Usually the glue will pop right off! If you aren’t able to get the article in the freezer, you may be able to use ice cubes to harden the hot glue on, say, an affected area of carpet. This can help you to be able to scrape the hot glue off of carpet fibers.

If there is still some glue left over, try step one or two on the remaining glue! That should do the trick.


Freezer to remove hot glue from fabric

Method 3 to Get Hot Glue off of Fabric: Acetone!

All you need is acetone or acetone nail polish remover and some cotton swabs or soft cloth. Goo gone is also a great adhesive remover so if you have some of that laying around this can be a fine substitute.

Acetone is a wonderful adhesive remover that can knock out hardened hot glue stains. Just be sure to test it on a hidden part of your clothing to make sure it won’t stain or damage the color. 

If all looks good, soak the cloth or cotton ball with the acetone nail polish remover. Apply it to the hot glue stained area and let it soak. 

Take a clean cotton ball or cloth and blot the glue dry. The glue should loosen up and transfer onto the cotton ball or cloth. The acetone will break down the glue and make it easier to rub off. 

A Note on Acetone and Carpet

While acetone usually won’t damage typical fabrics, carpets commonly have a latex backing. If acetone stays in contact with this latex backing, it can cause the latex to break down. This results in visible damage to the carpet or even the fibers falling out. Be very cautious if attempting to use acetone on carpet or skip it all together.

Acetone nail polish remover to get hot glue out of fabric

For Additional Help

Keep repeating these steps until all the hot glue comes off! Otherwise, if you’ve got stubborn dried hot glue on carpet or upholstery that you need help with removing, we service the Greater Denver Area and would be happy to help you out with professional solutions to remove the glue spot.

Or Call: 1-720-233-0761

Considerations For Carpet Cleaning Traffic Lanes

What are Carpet Traffic Lanes?

Traffic lanes are the areas in a home or business where people repeatedly walk the most. Hallways, doorways and pathways around furniture see more walking traffic. Less used rooms or areas, under furniture and other less traveled places see less wear and tear.

carpet cleaning traffic lanes on stairs
agitating carpet with counter rotating brush for a deep scrub

Traffic Lane Carpet Cleaning Considerations

Traffic lanes see a greater amount of foot traffic. Consequently, they both collect dirt and wear out faster. Because of this, professional carpet cleaning companies typically have special considerations for cleaning the high traffic areas in a home or business.

  • Higher strength or concentration pre-sprays may be applied for more cleaning power.
  • Agitation should be used, preferably with a machine like a counter rotating brush, to provide deep scrubbing and soil removal.
  • Carpet pile should be lifted and set both via agitation (or a pile lifter) as well as with a carpet grooming after the job has been completed.

Dry Soil Damages Carpets

Many people don’t realize that dry soil, repeatedly ground into carpet through foot traffic, further accelerates wear.

Not vacuuming frequently as well as not professionally cleaning carpets on a recommended basis can lead to the prematurely wearing out. Carpet manufacturers typically recommend a 12-18 month interval for professional carpet cleaning. Failing to to this can lead to carpet prematurely wearing out. Then, it may need to be replaced sooner than if it had been properly maintained.

Commercial Traffic Lane Carpet Cleaners

When designing an ongoing commercial carpet maintenance plan, many times it makes more sense to alternate full carpet cleanings with traffic lane cleanings. Areas like hallways, the pathway to a breakroom, and conference rooms see more foot traffic and soiling. Alternating cleanings of all areas vs. just the traffic areas saves costs while still doing a great job.

Another option for commercial traffic lane cleaners is to use encapsulation cleaning for commercial maintenance alternated with the thorough deep cleaning or hot water extraction. This keeps the carpet looking good, helps remove damaging dry soil, and adds longevity on to the expensive carpet investment.

Encapsulation is a different carpet cleaning method that does not clean as deeply as hot water extraction, but still does a good job at a lower cost.

heavily soiled carpet being cleaned

Worn Out or Dirty Traffic Lanes?

Many times our customers want to know whether dark traffic lanes can be cleaned, or not. The answer is “it depends”. If the cause of the darkened area is dirt, soil and mud, then yes, a thorough cleaning should return the carpet to a uniform appearance.

Narrow Traffic Lanes Accelerate Wear

On the other hand, if traffic lanes have been repeatedly traveled through a narrow area for years and years, if shoes are worn in the area, or the area has not been frequently cleaned, darkened traffic lanes may be more permanent. They’ll almost always improve significantly with a thorough cleaning. However, they may still be visible.

Worn Out Damaged Carpet

Often this is due to worn down carpet and/or burst and unraveling carpet fibers instead of what may appear to be soiled areas. When this happens, light refracting off the carpet fibers can provide a contrasting appearance to the adjacent carpet fibers, such that they appear darker.

MSS Cleaning employee vacuuming carpet in home

How Can I Avoid Dark Traffic Lanes

The most important way to avoid visible traffic lanes in carpet is to keep the carpets properly maintained. Vacuum the carpet regularly. Avoid walking on the carpet with shoes if possible.

Professional Carpet Maintenance

Get the carpet professionally cleaned per the manufacturer’s recommended cleaning schedule. More often if you have pets and/or kids or heavy traffic sources. Following these tips will help your carpets look better, longer. Here are the carpet cleaning frequency guidelines one of the largest carpet manufacturers, Shaw,

Eventually Dark Traffic Lanes Will Occur Regardless

Like all textiles, even with proper maintenance, carpet has a useful life and will eventually wear out. Following the tips in this article will certainly prolong the life of the carpet, but it will still wear out some day.

Traffic lanes will be the first places to show significant wear. Once it’s worn out, there really is nothing that can be done to fully change the darkened appearance.

Better Quality Carpets Last Longer

For cheaper carpets, wear can occur as early as 8-10 years, while higher quality carpets like nylon or newer higher quality polyester carpets can last over 15 years and top quality carpet fibers like wool carpet can regularly last longer than 20 or 25 years. Commercial carpet can wear out even quicker.

The Best Denver Area Carpet Cleaning Company For Traffic Lanes

For help with cleaning and restoring traffic lanes, call the Denver carpet cleaning experts at MSS Cleaning. We can discuss how we design custom plans for keeping your carpet, whether commercial or residential, looking its absolute best. We offer carpet cleaning throughout the Denver area. From carpet cleaning in Castle Rock to Boulder, Thornton, and beyond.

Or Call: 1-720-233-0761

How to Remove Nail Polish from Carpet

How To Remove Nail Polish From Carpet

Of all the things you could spill on your carpet, you might believe that nail polish is among the worst to remove. Fortunately, in many cases, there are do-it-yourself solutions to getting nail polish out of carpet. So, before you start tearing out your hair, read on.

How to Get Nail Polish Out of Carpet

Our preferred method for getting nail polish out of carpet is to use non-acetone nail polish remover. The non-acetone part is important since acetone will quickly destroy the latex glues in your carpet backing that hold all the fibers in. Don’t use acetone on carpet, ever!

Removing Fingernail Polish from Carpet Using Non-Acetone Nail Polish Remover

  1. If the nail polish spill is recent, try and remove as much as possible from the carpet using a paper towel or clean rag. Don’t do anything to spread the stain out, such as scrubbing it. If you’re working with dry nail polish, skip this step as well as step 2.
  2. Blot the stain with a clean area of the rag or paper towel. The more nail polish you can remove in this step, the less we have to remove later.
  3. Once as much nail polish as reasonably possible has been removed, apply non-acetone nail polish remover to the affected area. Blot with a clean paper towel or rag.
  4. Continue adding small amounts of non-acetone nail polish remover while continuing to blot with a clean area of cloth or paper towel. Continue removing the stain until it is no longer visible.

Other Alternative Solutions to Remove Nail Polish from Carpet

You may not have non-acetone nail polish remover on hand. If that’s the case, here are few other options to try that can work without damaging your carpet.

Window Cleaner

Common window cleaners contain cleaning agents that can break down nail polish and allow it to be removed. Follow the same steps as if you were using non-acetone nail polish remover.

Once you are done removing the nail polish, you’ll want to flush the area with clean cold water, blot up the remaining water, and let the area dry.

window cleaner spray used to clean nail polish out of carpet

Hair Spray

Apply water to the area stained by the nail polish. Once it’s damp, spray hairspray onto the nail polish stain. Using a small brush or a rag, gently scrub the area.

Alternate between scrubbing and spraying more hair spray back and forth a few times. Wet the stain with cold water, blot the remaining water and allow to dry.

Hair spray to remove nail polish

Rubbing Alcohol

Rubbing alcohol can sometimes be effective at breaking down nail polish and allowing for removal. Apply rubbing alcohol to the nail polish stained area. Blot with a clean cloth.

If nail polish is visibly being removed, continue to turn the cloth to a clean area as you apply more rubbing alcohol. If the rubbing alcohol is not working, dry a different process instead.

container of rubbing alcohol

Need More Help?

MSS Cleaning is here to help with all of your stain removal and general carpet cleaning and carpet repair needs in the Denver Metro area. If you’re still struggling to get that nail polish out of your carpet, please don’t hesitate to give us a call or book an appointment online.

Or Call: 1-720-233-0761

Using Baking Soda on Carpet for Cleaning and Deoderizing

Baking soda has many useful purposes. Among these is using baking soda as a carpet cleaner and deodorizer. Baking soda is both inexpensive a well as widely available. It’s safe for you and your family, the environment, and for your carpets too.

How to clean carpet with baking soda

Regarding carpet cleaning, there are numerous applications of this useful powder. It can be used both as a cleaning agent as well as to remove odor and to deodorize without using harsh chemicals. Whether used on it’s own, or combined with other solutions like vinegar, this article will cover a wide range of uses for baking soda on carpet.

Baking soda to remove carpet odor

Perhaps the most straight-forward use of baking soda is to help deodorize carpet with baking soda.

Use it as a carpet deodorizer

To deodorize your carpet, you can simply sprinkle baking powder on your carpet prior to vacuuming it. You don’t need to overdo it. A light sprinkling should be enough to provide a nice refreshing deodorizing effect.

Removing baking soda from the carpet

When removing the baking soda from the carpet, simply vacuum the dried powder.

You’ll want to make sure you have a decent vacuum cleaner. In general, we recommend a quality vacuum that uses a bag. A bagged vacuum almost always provides better suction than one that doesn’t.

Your vacuum should also have a “beater bar” on it. This spinning brush agitates the carpet fibers. This loosens dry soil which allows you to vacuum more deeply and effectively.

removing baking soda from carpet with a vacuum cleaner
Using baking soda and vinegar to remove pet urine from carpet

Pet Odor Treatment

Baking soda can be effective in helping eliminate minor pet odor treatment. The good news is that baking soda is inexpensive and is an easy thing to try on a pet stain before calling the pros. You aren’t going to damage the carpet or set the stain in such a way that a professional can’t then remove it. So give this method a try and see if it works before you call the pros.

Pet stain carpet cleaning with vinegar and baking soda

  • The first step to cleaning up a recent pet urine stain is to remove as much urine as you can with an old towel (that you can then throw in the wash) or a stack of paper towels. Attempt to blot as much as you can. If this is a dried stain, ignore the first step.
  • Next mix an equal part white vinegar and baking soda to create a watery paste.
  • Apply the paste liberally to the carpet and then use a sponge to remove as much as possible.
  • If you have a wet/dry vac, use it to remove as much of the solution as you can.
  • Wait for the area to dry and then vacuum it.

There are plenty of resources online stating the baking soda and vinegar is a magic cure-all to remove pet urine and pet odor. Unfortunately, this is not entirely accurate. Usually this only works for minor pet urine carpet stain issues.

For more significant pet odor problems, you’ll need to call a professional for help removing the urine and odor from carpet. If you’re still curious as to why pet odor can be so hard to remove, this article explain removing dog urine from carpet in depth.

Removing general pet odors

Baking soda works great for general pet odor deodorizing. For example, if your car smells like your dog, sprinkle some baking soda onto the carpet and upholstery and allow it to sit for 20 minutes before vacuuming it up. This can work in the living room or on your pet’s bed as well.

Baking Soda on Wet Carpet

Wet carpet drying is a place where you should not rely on baking soda. When your carpet is wet enough that you need to do something about it, you don’t want to try and absorb the water with baking soda.

Carpet and pad that stays wet for more than 24-48 hours is going to be an invitation for mold and mildew growth. Baking soda is not going to have a significant enough drying effect. It’s not going to work at drying the carpet.

Suck up the water and move air across the area

Instead you’ll want to use a wet vac to remove as much water as possible. Then you’ll want to set up a fan to move air across the area. If this is more than just a little bit of water (like if your water heater bursts), you’ll likely need to have the moisture extracted and dried out by a professional.

In the long run, this will be a lot cheaper than improperly DIYing it. You don’t want to have to replace mildew covered carpet and pad.

Absorb odors 

We don’t recommend using baking soda to actually dry the carpet. However, as the wet carpet is drying, it’s not a bad idea to sprinkle some baking soda on top to help absorb odors. Once it’s dry, vacuum it up. As previously mentioned, a light sprinkling can be useful as a deodorizer.

Flood extractor removing water from carpet
Baking soda on wet carpet

Will Baking Soda Stain Carpet

Usually baking soda is safe to use on your carpet. It shouldn’t stain the carpet, nor will baking soda bleach the carpet. However, out of an abundance of caution, it always makes sense to spot test any solution on your carpet or upholstery in a hidden area.

Be aware, however of the amount of baking soda you’re using. Don’t dump the product on the carpet as you’ll have more work to do removing it. Instead, lean towards a lighter application to allow your vacuum to effectively suck it back up.

About MSS Cleaning

MSS Cleaning is a quality carpet cleaning company in Denver Colorado. We provide carpet cleaning services and advice up and down the Colorado’s Front Range. From Castle Rock and Castle Pines up to Boulder and beyond. If you need carpet cleaning, upholstery cleaning, or carpet repair services in the Denver Metro Area, give us a call or book an appointment with us online.

Or Call: 1-720-233-0761

I shampooed my carpet and now it smells like urine

Small brown and white dog

Among the more common things we hear at MSS Cleaning is some variation of the phrase “I shampooed my carpet and now it smells like urine”. We’re going to break down the reasons why this common phenomenon occurs. Then we’re going to give you some tips on what to do about it.

Did your carpet smell like urine before you shampooed it?

The first question to ask is did the carpet already smell like urine before you shampooed it, or only afterwards? Many times, someone may not even realize there is urine in the carpet until an effort has been made to clean it. That’s because during the cleaning process, hot water is typically used (or at least it should be if the job is being done right).

Reactivating the urine odor in carpet

Hot water reactivates the bacteria and urea that give urine it’s foul odor. Many times, if urine has been sitting in the carpet for a long time (perhaps even years) it has been dormant and the smell has gone away. Other times, a home’s occupants have just become accustomed to the faint odor. Lastly, a deodorizing agent is being used to disguise the odor.

Urine is in the carpet pad, not just the carpet    

Many people don’t realize that carpet pad acts kind of like a giant sponge. Many carpet cleaning methods, such a shampooing or encapsulation only clean the carpet surface. They don’t address problems with the underlying pad.

Even certain “professional” carpet cleaning companies do nothing to treat the pad. Store bought pet urine shampoos and sprays don’t remove that urine from the carpet. However, they can mask it’s odor with deodorizers.

Pet urine on the underside of carpet and in the carpet pad

Shampooing the carpet only cleans the surface

Within the carpet cleaning world, shampooing a carpet is considered an ineffective, old school method. The reason for this is twofold: it leaves behind a soapy residue. Also, it only really cleans the carpet surface, not what lies beneath.

Similarly, a Rug Doctor or other store rented machine doesn’t really apply enough solution to clean beyond the carpet and into the pad.

What To Do About The Pet Urine and Odor

How do you find urine spots?

You probably would prefer not to have to crawl around on the floor and use your nose to smell for pet odor and urine. We understand.

Use a Black Light

Instead, a black light is going to be your first tool in identifying where the urine is. Shine a powerful black light on the carpet and urine will light up. This is most effective at night but can be done during the day by pulling the shades or using a powerful enough black light.

Pulling back the carpet

Most carpet cleaning companies won’t pull back the carpet to truly identify the severity of the pet urine issues. This, however, is the best way to find out just how bad the problem really is. All of the technicians at MSS Cleaning frequently use this method to identify the severity of the problem. When they are done, they stretch the carpet back into place.

Removing the urine odor

Hot water extraction to the rescue

Since shampooing pet odor is ineffective, and store bought products mostly just deodorize the urine, what can be done to actually solve the problem? The answer is truck mounted carpet cleaning using a hot water extraction machine.

This powerful machine, coupled with the correct solutions can usually fully rinse and extract the urine from the carpet and the pad.

Depending on the severity of the urine issue, we treat each pet urine case differently. Dog pee and cat pee also require different treatments. 

Hot water extraction carpet cleaning truck mount effective in removing pet urine
advanced pet odor removal with a flood extractor
Basic pet odor treatment

Sometimes a topical solution applied broadly over an area, followed by hot water extraction will be enough.

Advanced flooding pet odor treatment

In areas that are more saturated in urine, we will have to “flood” an area in solution. Then we extract it with a flood extractor before completing the cleaning.

Carpet pad replacement

Lastly, in really bad cases, it can make more sense for us to pull up the carpet, replace the carpet pad, then clean the front and back of the carpet. Once that is completed, we can reinstall the carpet again.

Hiring a professional

In our area, the sad truth is that there are a lot of Denver carpet cleaners. Many of them don’t know the first thing about properly treating pet urine. They may still even be using the old school carpet shampoo machines to try and remove pet urine odor. Similarly many people want an easy DIY carpet cleaning solution.

The truth of the matter is that unless you’re talking about a small, really minor pet urine spot or two, you’re going to want to get professional help.

We have effectively cleaned pet urine out of countless homes throughout the Denver area. If you need carpet cleaning services in Highlands Ranch, Littleton, Centennial, or anywhere in the Greater Denver Area, give MSS Cleaning a call. We’re experts that won’t just deodorize pet urine, we’ll remove it.

Avoiding Sketchy Carpet Cleaning Companies and How To Deal With a Poorly Done Cleaning

Avoiding Sketchy Carpet Cleaning Companies and How To Deal With a Poorly Done Cleaning

Have you ever dealt with a carpet cleaning company that didn’t do what they said they would? We get emails and phone calls all the time from customers who have been taken advantage of by unscrupulous or otherwise clueless carpet cleaning companies. They sell customers a bill of goods, only to come up far short of expectations and then refuse to fix the problem or offer a refund.

In this article, I’m going to call out a few common issues we see. I’ll also offer some advice on how to avoid dealing with a low-quality carpet cleaning company as well as what to do if you’ve already been taken advantage of by one of them.

Common Carpet Cleaning Company Types to Avoid


fishing rod and reel bait and switch

The Low Cost / Bait and Switch Hack

The old adage “you pay for what you get” could never be more important than in the carpet cleaning industry. Choosing a quality, reputable company is always going to produce better results. Yes, you’ll pay a bit more, but you can expect fair, honest service and noticeably better results.

Companies that charge bargain basement prices usually have the following reasons for doing so:

  • They have a fast and incomplete process. Expect these types to be in and out of your home in minutes, blasting through rooms with reckless abandon. Instead of taking their time and doing quality work, they make their money on volume. They’re often solo operators trying to fit in 4 or 5 jobs in a day by blowing through them.
  • They’re brand new to the business and don’t feel confident in charging what they should be. Do you want inexperienced hacks cleaning your carpet?
  • They are running junky equipment and don’t feel confident in charging appropriately.
  • They have an aggressive or sneaky upselling pitch. “If you want us to add the cleaning solution to our water, that’s going to be extra”. Or “Our maximum room size is 100 sq. ft. This room is 250 sq. ft. so it counts as 3 rooms”.



dog in hooded sweatshirt (pet urine specialist)

The Sketchy Pet Urine “Specialist”

This morning I received and email from someone asking for advice. Here’s a snippet of that email: I contacted a cleaning company and specifically asked for heavy duty extraction of dog urine and shampoo of the carpet. He told me that was his specialty (…) In the weeks after he cleaned them, the smell has gradually gotten worse, to the point it’s like being hit in the face with a wall of odor when you open the door, it’s horrible.”  

The world of carpet cleaning is filled with fly by night operators and companies that have no idea what they are doing and consequently shouldn’t even be selling a carpet cleaning service. Unfortunately, while certifying bodies exist (like to IICRC, of which we are a certified firm), many customers don’t know to look for a certified firm when choosing a carpet cleaning company.

Where this becomes most obvious is during carpet pet odor removal. Proper removal of pet urine requires special solutions, special application methods, advanced training, and the ability to pull back the carpet to assess the damage and later to re-install that area. The clueless operator will simply clean the carpet just like he normally would.

Without breaking down the urine deposits in the carpet and pad, allowing for rinsing and extraction, the result is going to simply be activation of the urine. Thus, the carpet ends up smelling WORSE than before it was ever “cleaned”. At MSS Cleaning Denver Carpet Experts, we follow a 3-tier process for pet urine removal, depending on the severity of the issue.

Tier 1

The first tier is for small pet urine issues, a small accident here or there. Often a specialized pre-spray is effective at this level.

Tier 2

The second tier is for heavier but still isolated pet urine issues where areas of the carpet are saturated. Here, we flood the carpet area with a bucket of specialized urine neutralizing solution and then extract it with a flood extractor, getting deep into the padding. We then thoroughly clean the whole area.

Tier 3

Lastly, for a large area that has been hit with significant pet urine, often the most cost-effective method is to replace the carpet padding and then clean the top and bottom of the carpet before reinstallation.  


old beat up carpet cleaning equipment and van

Old, Junky Equipment

If the van and equipment your carpet cleaning company uses looks like it’s from the 80s, well it probably is. Even equipment that was state of the art 15-20 years ago doesn’t touch the modern equipment of today. Modern machines create more consistent heat, water   pressure, and vacuum. Take into consideration maintenance, too. Old beat up equipment is going to lose suction, heat, and pressure.

A Quick Story

A few years ago, we hired and employee who remarked at how nice it was to have trucks that produced hot water. Confused, I asked what he meant. He informed me that the company he was working at before (which is a relatively well known company in the area) had equipment that was so old and in such a state of disrepair that the heating mechanism to heat the water for the cleaning didn’t work and they’d been cleaning with nothing but cold water for over a year.

Try doing your dishes with cold vs. hot water and you should get an idea of how important hot water is to clean things properly! No surprise, this company offered bargain basement pricing.  

Fake reviews left on mobile phone

Clearly Fake Reviews

As a company that works hard for reviews from our customers, it’s always frustrating to see companies with piles of clearly fake reviews. We always recommend reading through reviews a bit before hiring and contractor.

Do you notice a strange pattern where 10-20 reviews all happened during the same few days and then they didn’t get another review for 6 months after that?

How about reviews from names like “Brad Pitt”?

Another thing to look for is repeats of the same words and phrases and obvious “keyword stuffing” where fake reviews are trying to manipulate search engines or the fake review writers are too lazy to come up with original content.

Look for companies with many reviews, a good variety in the reviews, and reviews that don’t look blatantly faked.  

uide unscrupulous companies to do the right thing.

Confused and disappointed woman

Improper Equipment

A few months ago, I was walking through the Denver Country Club neighborhood, when I witnessed a “carpet cleaning company” someone had hired pulling a Rug Doctor out of the back of their minivan. If you hire someone and they show up with a $500 piece of equipment (that they likely bought very used), turn them away.

The same goes for bonnet cleaning, antiquated shampooing methods and encapsulation cleaning. Hot Water Extraction (commonly incorrectly referred to as “steam cleaning”) done with modern, truck mounted equipment is what you’re looking for.

The exception to this is in places like a high rise where hoses can’t reach. In this case, quality portable equipment (NOT a Rug Doctor) is called for.

Improper Carpet Cleaning Process

At the bare minimum, residential carpet cleaning should include pre-spraying, agitation, and extraction with quality equipment. While our process is significantly more thorough, the above three steps should be the bare minimum of what to expect from a decent carpet cleaning.  


What to do if You’ve Already Been Taken Advantage of?

If you hired a company that did an awful job, our first recommendation is to call them up and complain. A quality company should walk the job with you when it’s complete to make sure it’s looking great. They also should have no problem with returning to fix reappearing stains, lingering pet odor or other issues.

If they refuse, ask them for your money back. If they still refuse, write them a negative online review on the major review platforms so that at least you can tell other would-be customers to steer clear. Sites like Google, Yelp, BBB and are all fine places to post.

If the review prompts them to come out and remedy the issue or issue a refund, perhaps at that point you can consider taking down your negative review.

Smart companies understand that a positive reputation means growth and a negative reputation leads to business decline. Let the power of your words help other would be consumers avoid a company you had a poor experience with.