Deep Carpet Cleaning in Denver

A lot of companies say they can provide deep carpet cleaning services. The truth is, at least by our quality standards, they can’t. Restorative, deep carpet cleaning requires more than showing up with a van (or worse, something better resembling a station wagon) and spraying some water on the ground and sucking. This, or using only a brush machine or bonnet machine does not provide restoration carpet cleaning. They may make your carpets look better, but they won’t make them look great. We aim to make them look great, regardless of the condition they are in when we start.

restoratation carpet cleaning is needed for heavily soiled areas like this one. Jobs like these call for a deep carpet cleaning that isn't just simply a basic hot water extraction

Restoration Carpet Cleaning Process

True restoration carpet cleaning requires a more complete process and a few really important pieces that many skip. In our view, the first step for deep carpet cleaning is a thorough vacuuming with a high powered, commercial vacuum, equipped with a beater bar. Some estimates put the quantity of dry soil in the carpet as high as 74-79%. We want to remove that instead of adding water and turning it to mud. After we vacuum, we move on to the hot water extraction process.

The Hot Water Extraction Deep Soil Removal Process

Here are the four major components of a restoration carpet cleaning, hot water extraction process that most companies only partially complete. These are specifically mentioned by the IICRC. As an IICRC Certified firm, we involve all of these important pieces to do the job right. Chemical, Agitation, Temperature and Time.4 components needed to properly deep clean carpets

A Practical Example of How These Components Work Together

If you have a greasy pot, you fill it full of hot water (temperature), you add dish soap (chemical), you let it soak (time). Usually this does a decent job of loosening and removing things. However, if this was enough, no one would own a sponge or a scrubber pad, right? That final step of agitation is vital to getting things as clean as they need to be. If any of the 4 components are skipped, the cleaning is not going to be as effective. Let’s look at each deep cleaning component individually.


The proper temperature is important for proper deep carpet cleaning. When you clean your dishes, you use hot water. When you clean your laundry, you prefer to use hot water. Chemical reactions increase dramatically with greater heat. This means that the restoration carpet cleaning solutions we apply to your carpet will work better when they applied hot and removed hot. They don’t call it hot water extraction for nothing! At the same time, certain carpets suffer under too much heat, so careful regulation is important. To have adequate hot water and a consistent temperature, a powerful truck mounted carpet cleaning system is important. This article doesn’t touch on what we think of dry cleaning, but if you’re interested, read more about the general ineffectiveness of dry carpet cleaning here.


We have a wide variety of different detergents and solutions that we carry on our truck. We custom formulate our solutions at each job depending on what we see. If you have white carpets, we may apply a certain booster. If you have pet stains or odor, certain different solutions and techniques can be applied. Heavy traffic lanes, or carpet that’s covered in grease, different solutions still. Then we get to the topic of spotting and the myriad solutions we can apply to treat everything from rust to tar to ink to kool aid and paint. For restoration carpet cleaning, you need a company (and technician!) with a deep understanding of the proper chemistry of which solutions to apply to which carpet types and in which situations.

In general, a mid to high pH solution is applied to the carpets, agitated in, allowed time to dwell, and then extracted with a mildly acidic solution to neutralize the fibers and return them to their natural, slightly acidic, state. Here’s a dirty little industry secret: many companies do not even apply a pre-spray or they rinse the carpet during the extraction phase using only water in order to save money.


Agitation is also really important for deep carpet cleaning. For a lightly soiled carpet, this step may not be entirely necessary, but with deep carpet cleaning, it absolutely is. After the pre-spray has been applied, it needs to be deeply scrubbed into the carpet. Back to the dish washing example: if you take a greasy pot and put dish soap in it and rinse it out, it’ll get you most of the way there, but there are still bits of food and grime that didn’t come out. Its for this same reason that carpet restoration cleaning requires agitation to do the best job.

How is This Carpet Agitation Achieved?

Glad you asked. There are a number of different pieces of equipment that provide agitation. Recently, you have probably started to see companies advertise “restorative carpet cleaning with a rotary machine” or something like that. These machines have spinning water jets (unlike the fixed jets on most wands) and some provide a mechanical scrubbing action to the carpet as well as they turn. The purpose of these machines is to provide, you guessed it, agitation.

What do We Prefer for Agitating Carpet? The Counter Rotating Brush Machine!

We own a machine called the RX-20 that most consider the grand daddy of the rotary machines, and still one of the best available. You know what? It sits in the shop unused. The reason? We’ve thoroughly tested it against our counter rotating brush machine and the counter rotating brush is hands down the better deep carpet cleaning tool! The gist of this tool is that it contains two 20” brushes that rotate towards each other five times a second. This provides a deep carpet scrubbing action as well as it has the added benefit of lifting up hair, pet hair, and deeply embedded soil. Some companies use this machine alone for their cleaning (the aforementioned vehicles that look like a station wagon… this is probably what’s in it). But alone, it’s not enough to do a thorough, deep carpet cleaning.

Counter Rotating Brush Machine is Vital to the Deep Carpet Cleaning Process


Also often overlooked in a carpet cleaning process is time. Assuming all of the other steps have been followed, dwell time is really important for deep carpet cleaning. I hate to keep beating the dish washing example to death, but after you apply soap and hot water to a heavily soiled pan, what do you do? You let it soak! Similarly, carpet cleaning solutions need a bit of time to work. Certainly not overnight like your greasy pan, but 10-15 minutes is usually a good idea. Too long of a soak and the solutions can actually lose their effectiveness. When you are talking about restorative carpet cleaning, you really want to maximize every cleaning power you’ve got. Immediately rinsing after applying solution or waiting 30 minutes or an hour after rinsing for the pre-spray to dry doesn’t do the carpet cleaning technician (or your carpets) any favors.

Our Deep Carpet Cleaning Process

So, after this lengthy discussion, what is our process for restoration carpet cleaning?

  • Pre-vacuum with a commercial vacuum equipped with a properly adjusted beater bar
  • Pre-spray all areas with a high pH solution
  • Apply spot/stain pre-treatments to anything that looks like it needs it
  • Agitate pre-sprayed areas with a counter rotating brush machine
  • Allow adequate dwell time for solutions to work
  • Perform hot water extraction with hot water of the appropriate temperature for the carpet type
  • Re-address and spots or stains that did not come out during the hot water extraction phase
  • Place plastic or Styrofoam tabs underneath legs of furniture (steel, urethane coated wood, etc.) that pose a risk for bleeding into the carpet
  • Speed dry with fans
  • Apply carpet protectant (Scotchgard, Maxim, etc.) or additional deodorizer as desired by customer
  • Groom carpet to remove any impressions and align carpet fibers


Final Thoughts

As far as we’re concerned, the details above provide the right way to perform a deep carpet cleaning restoration service. It takes a bit more time than a lot of other companies are willing to spend, but seeing the smiling faces of our customers when we’re done is more than worth it. At MSS Cleaning, we deep clean carpets right!

All About Carpet Protectors and Why Scotchgard or Maxim is a Great Idea

Applying Scotchgard ™ or Other Carpet Protectors and Why They’re Important

We recommend each customer apply Scotchgard ™ or a similar carpet protector product after a professional carpet cleaning. It’s a smart idea to keep your carpets looking their best. There are a number of different carpet protector products available to protect your carpets and upholstery. The most well-known of these is Scotchgard ™.

A carpet protector or upholstery protector like Scotchgard can help avoid stains on carpet or upholstery like the wine spill in this image

Why Use Scotchgard ™ or Another Carpet Protector?

Most carpets these days come from the factory with some kind of protective coating. You probably have noticed that new carpets are more resistant to spills, stains and soiling than those with a few years on them. Over time, carpet protection fades away. When this happens, the coating needs to be restored. In addition to the benefits of added soil and stain resistance, you will also experience faster and easier dry soil removal with your vacuum. The result is that your carpets will stay looking better, longer.

How Upholstery Protector and Carpet Protector Works

Different carpet protectant manufacturers claim different methods of action. Scotchgard ™ claims to “force liquids to the surface where they bead up for easy cleanup” Effectively, it surrounds carpets and upholstery fibers with an invisible barrier to protect against oil and water based stains. This allows for more time to clean up the spill before it penetrates the fiber and causes a stain. Meanwhile, products like Maxim Advanced claim to “coat the fibers with a stain barrier to protect them from difficult dye stains ‘from the inside out’.” Both products are considered environmentally friendly.

Which Carpet Protector Do We Recommend?

We apply either Scotchgard ™ and Maxim Advanced ™ products depending on a customer’s preference or brand loyalty. In general, we prefer the Maxim Advanced product, but we’re happy to apply Scotchgard ™ instead if you like. We have positive experiences with the Maxim Advanced solution. It also both Shaw Approved and also meets Wool Balance standards. Either product can be applied to nylon carpets or to wool carpets.

Can These Products Provide Upholstery Protection too?

They absolutely can! Upholstery protectors work great and will mitigate damage caused by spots or spills. They also allow for easier cleaning and maintenance. This means your upholstery will stay looking its best and not dirty or worn. After a professional upholstery cleaning, we apply different products, still from Scotchgard™ or Maxim™ than we use for carpet. The reason for this is that fabrics need to stretch and flex, while carpet does not. Specific solutions, therefore, need to be used to make sure they are flexible and won’t come off prematurely.

an application of upholstery protector helps keep couches like this one from being damaged or stained

How Do We Professionally Apply Carpet or Upholstery Protector?

The best time to apply carpet protector is after the carpet or upholstery has been professionally cleaned. We use a power sprayer to apply the solution to the surface carefully and evenly. Of course, we are careful to ensure we cover all areas. For carpet, we then use a carpet grooming rake to work the solution into the fibers to ensure even and deep coverage.

To Sum Up

Applying carpet or upholstery protectors after cleaning is a great idea. It will keep your carpets and upholstery looking better, longer. It will also help avoid the panic immediately after a spill occurs since you’ll both have more time to clean it up and you’ll know that anything remaining from the spill can be more easily cleaned the next time we clean your carpets or upholstery. 

10 Helpful Carpet Cleaning Tips When Moving In or Out

Moving presents a rare opportunity to fully clean a living space without furniture being in the way. Whether you need a move out carpet cleaning or a move in carpet cleaning, scheduling a home carpet cleaning is the best move.

10 Helpful Tips for Move Out Carpet Cleaning and Move in Carpet Cleaning

1.) Hire a Certified Carpet Cleaner: 

Hire an IICRC Certified firm that uses modern, truck mounted equipment for your move out carpet cleaning. This will help ensure you hire a reputable company that knows what they are doing. These firms should also have the equipment to do the job well. Check the status of any firm here:iicrc certified carpet cleaning company seal

2.) Ask for Hot Water Extraction:

While there are many ways to clean carpet, hot water extraction (AKA Steam Cleaning) is regarded as the most thorough method and provides a deep, restorative carpet cleaning. Whether you are moving out, or you want move in carpet cleaning prior to taking occupancy, you want hot water extraction for a thorough, deep clean.

3.) Schedule your Carpet Cleaning Properly to Coincide with the Movers:

If you are moving out, schedule your move out carpet cleaning once the movers have finished their work. If you are moving in, schedule your move in carpet cleaning for the day before the move. This will ensure the carpets are fully dry by the time to movers arrive to bring in your furniture. Cleaning carpets in empty rooms is easier and more thorough than trying to clean around furniture.

4.) Dealing With Carpet Pet Stains and Odor When Moving:

If you have carpet pet stains or odors that you can’t pinpoint, the last thing you want to do is put furniture on top of them. Pets often mark areas along walls. You don’t want to move a couch or a dresser on top of that odor and then always wonder where the smell is coming from. Odors become far more intense in warm months, so you won’t realize there are pet odors until it gets hot outside. A professional carpet cleaner will have many tools at his/her disposal to diagnose pet issues (such as a black light and well-trained eye) as well as to treat them. Treatment can be as basic as a topical enzyme treatment or as severe as needing to treat the subfloor and replace the carpet pad. All of this is easier (and less costly) without furniture being in the way. Carpet cleaning when moving is a great time to tackle pet stains and odor.Pet stained carpet is best cleaned during move in carpet cleaning or move out carpet cleaning when there isn't any furniture on it

5.) The Carpet Has a Wrinkle That Needs to be Stretched or a Repair to be Done:

Over time, carpets can develop wrinkles or bubbles in them as the carpet ages, or due to poor installation. This can usually be fixed by stretching the carpet. You can’t do a good job of stretching carpet when it has furniture weighing it down. The room needs to be empty to do the job right. When are you otherwise going to have the opportunity to have a completely empty room but when you are moving in or moving out and rooms are empty?

repair damaged carpet during move in carpet cleaning

6.) The Furniture Left Impressions On the Carpet: 

We’ve all seen it; once all of the furniture is moved out of a space, there are little depressions everywhere. Table legs, chairs, dressers, beds etc. leave impressions on the carpet. Hot water extraction often removes or lessens these depressions. Another great trick that often helps is to leave an ice cube in each depression. As the ice melts, it can help pop the depressions back up.

7.) You’re Moving Out and the Carpet Traffic Lanes are Trashed:

Once all that furniture is out of the way, dark, dirty traffic lanes can become really obvious. Look for a company that has a counter rotating brush machine or a rotary extractor. While a standard carpet wand in the right hands can do a great job, these heavy duty machines really help go the extra mile to bring a carpet back to life when restorative work is needed.

move out carpet cleaning traffic lanes

8.) Apply Carpet Protection After Move In Carpet Cleaning:

While the home is empty without any furniture, it’s the best time to apply carpet protection. Applying Scotchgard, Teflon, Maxim or other quality protectants will keep your carpets clean and looking great. Following a move in carpet cleaning is a great time to apply protectan, while the carpet is still damp and there is nothing on the carpet. When you inevitably spill that soda or glass of red wine, clean up will be easier and the carpet will be far less likely to have any permanent stain.

9.) Choose the Right Vacuum and Use it Regularly:

For ongoing Maintenance, get a quality vacuum cleaner with an electronically driven brush (also referred to as a beater bar). This is especially vital for homeowners with pets. Adjust the vacuum so that it doesn’t grab or pull on the carpet, but still makes contact with the carpet fibers.

10.) Schedule Periodic Carpet Cleaning:

For most households, getting an annual carpet cleaning is adequate to keep your carpets looking great and to extend the life of the carpet. Most carpet manufacturers require a carpet cleaning every 12-18 months in order to uphold a warranty as well. After we’ve done your initial move in carpet cleaning, it’s time to set up a periodic scheduled carpet cleaning for the future.

Follow these move in carpet cleaning and move out carpet cleaning tips to get your carpets looking great and help keep them that way!

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Dry Carpet Cleaning vs. Hot Water Extraction Carpet Cleaning Denver

Dry carpet cleaning versus hot water extraction carpet cleaning in denver

Dry Carpet Cleaning vs. Steam Cleaning in Denver

Recently we’ve heard a lot of marketing hype about dry carpet cleaning and it’s fast dry times. It’s true, “dry” carpet cleaning actually leads to faster dry times. Does it lead to a superior carpet cleaning? Unfortunately not. Have a look at the photo above. This was a recent job we did where there were grease spots and heavy soiling on the carpet. Using our trusty Brush Pro machine (the finest counter rotating brush machine available), we used encapsulation to dry clean the carpets. This is the same process used by a lot of the “dry cleaning” companies, only our brush machine is nicer than theirs is. After we dry cleaned the carpets, we did a follow up cleaning with hot water extraction (steam cleaning) to see what kind of improvement we could create. I think the images speak for themselves.

Dry Carpet Cleaning Dry Times

So, the marketing hype around dry carpet cleaning will tell you that your carpets dry within 30 minutes. The question we have to ask is “who cares!?”. Don’t you care more about getting your carpets to be actually clean? To do a better job removing spots and stains? Are we crazy for thinking that it’s more important to actually clean your carpets than it is to be able to lie on them a half hour after cleaning?

Are we alone in that we don’t have this vision that as soon as the carpets get cleaned, we should immediately lie down and roll around on them? Nobody does this!  We are a carpet cleaning company and chances are we’re probably more passionate about clean carpets than you are. Even so, we’d be willing to bet that you’ve spent less than .01% of your life lying on carpets. Though the marketing images you see probably dictate otherwise, you probably don’t spend much time lying on your carpet. We also are willing to bet you’re probably alright with waiting 2-4 hours to satiate that unquenchable urge to do some carpet lying. Right?

Walking on Carpets After Carpet Steam Cleaning

But wait, what about walking on the carpets after they are cleaned? Isn’t that going to be a problem? No! Walk around in clean sneakers, a pair of house slippers, bare feet, or whatever seems to work for you. What about all those toxic chemicals carpet cleaners use!? We don’t know what the “other guys” are using, but our solutions are kid and pet friendly, non-toxic, and certainly fine for your feet.

Lions and Tigers and MOLD! Oh My!

Don’t let them scare you. Hot water extraction, done properly, isn’t going to result in mold, mildew, or anything of the sort. The only time this could be a risk if you hire someone who has no idea what they are doing. If you flood anything with water and you don’t suck it back up, you’re going to have problems. However, if the machine is set properly and the operator knows what he/she is doing, applying hot water and solution and extracting it will provide both the best carpet cleaning available and it will be done safely. At MSS Cleaning, we are an IICRC certified firm with IICRC certified technicians. We do over 1,000 jobs a year, and we’ve never once had a single mention of mold, mildew, or anything of the sort after we clean carpets in a home or business. More marketing scare tactics.

The Bottom Line on Carpet Cleaning Services

Dry carpet cleaning is an inferior service that was originally designed as a carpet maintenance solution for commercial areas. Over time, dry carpet cleaning has become a hot new marketing buzz word and scare tactic. If you want your home or business carpet’s cleaned the best way possible, that way is more than nine times out of ten going to be hot water extraction. At MSS Cleaning, we provide the best carpet cleaning in Denver, plain and simple. We don’t need marketing gimmicks to sell our services, we instead prefer to let our services speak for themselves.

Wool Carpet Cleaning Denver

Wool carpets are a great high end carpet choice. With natural stain resistance, and durability, there is no wonder this fiber type is an excellent choice. Along with its natural durability however, comes the ability to hold a substantial amount of dirt. That’s where we come in. MSS Cleaning offers excellent wool carpet cleaning services.

Cleaning Wool Carpets in Denver – Proper Process

Dry Soil Removal and Spotting

Dry soil removal should be the first step for any residential carpet cleaning, but especially wool. Because of the amount of dirt these wool carpets can hold (often pounds of soil can be removed from a relatively small areas), initially removing dry soil with a properly calibrated, high power vacuum should be the first step when carpet cleaning wool carpets.

Wool Carpet Stain Removal and Spotting

After dry soil removal, stains should be treated. Wool safe spotters should be used on spots and stains to avoid damaging, dyeing or bleaching the wool carpet. After these steps, moving on to extraction is typically advised.

pH Considerations for Wool Carpet

Wool carpet cleaning isn’t quite like typical synthetic carpets cleaning. Your nylon on polyester carpets of the world can be treated with a wider range of solutions and detergents than wool can. They also have greater resistance to heat than does wool. While you may be able to apply a high pH solution to a typical carpet, if you apply a detergent much beyond a 9 pH solution to a wool carpet, you risk damaging the carpet. Carpet cleaning solutions for homes can easily exceed this. Even worse, many companies use commercial carpet cleaning solutions and detergents in residential settings with pH well into the 13 range. Similarly anything “Oxy” is probably a bad choice due to damage it can cause to wool.

Heat Considerations for Wool Carpet

Similarly, you need to be careful to avoid heat – warm water can typically be used with traditional truck mounted machines. High water temperatures, however, often touted by companies that don’t know better, can actually do your wool carpets harm. You’ve no doubt seen companies bragging about their 250 degree steam cleaning with steam blasting out from their wands? While that’s actually ineffective for cleaning any carpeting (hot water, not boiling water is what is actually better), for wool carpet cleaning, the right choice is well regulated, temperature controlled water.


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Wool Carpet Cleaning Denver

Other Wool Carpet Cleaning Methods

In some instances, hot water extraction (steam cleaning) isn’t actually advisable at all. In these cases, there are a number of dry cleaning products, such as a product called Host, that can be used for more delicate wool carpet cleaning. Here, a dry cleaning product is brushed into the carpet and then vacuumed cleaned.

What About Wool Rugs?

If you have wool rugs or other fine rugs that need to be cleaned, we can also help with that. Proper rug care should be performed offsite to safely and effectively clean these delicate pieces. Wool carpets have are reasonably durable, whereas Oriental, Persian, or other fine rugs have many different colors that can bleed, tassles to clean and repair, etc. We take these rugs offsite and clean them at a local plant where they can go through an extensive cleaning; dusting, full water immersion, controlled drying, etc.

Choosing the Best Wool Carpet Cleaning Company

When you have expensive, high end wool carpeting, the last thing you want is for it to be damaged. You want a company with the right knowledge and expertise to safely clean your expensive wool carpet investment. As an IICRC certified firm with IICRC Certified residential expert technicians, you know your wool carpets will be in good hands. Whether you need to clean Karastan wool carpets, Glen Eden, Stanton or a different wool carpet manufacturer, MSS has got you covered.

Preparing Your Carpets For The Fall Season

Fall time brings cool air, falling leaves, and the anticipation of the busy holiday season. Before you begin hosting parties and greeting guests, make sure your home is ready for the fun. One of the portions of your home that is sure to take the brunt of the increased foot traffic is your carpeting. Make sure your carpets are prepared this fall for the holiday season ahead with these easy tips. Reach out anytime to learn more about carpet cleaning in Evergreen, Lakewood, and surrounding locations. We can help you create a cozy, inviting space with freshly cleaned carpets.

Move The Furniture

Has it been awhile since you moved that cumbersome couch? Has the task of cleaning under your desk been too daunting to face? Although the carpet under your furniture does not see the same amount dirt and grime buildup as areas that are walked on daily, the carpet will still become dirty with time. If you haven’t moved your furniture in a while, now is the time.

Begin by pushing all your furniture out of the room or into a centralized location so you can reach all the carpeting you normally ignore. Carefully vacuum the area using slow, gentle sweeping motions. If you notice any damaged areas on the carpet, tend to these. Snagged carpet fibers should be snipped, never pulled or tugged. Stains should be treated with gentle solutions, and areas that you cannot seem to get clean should be noted for treatment by a professional team.

Get Rid Of Lingering Odors

Has your carpet retained a musty smell? Have your furry friends left your home less than fresh? Take care of any lingering odors before your guests arrive. One easy fix for less than desirable odors is to sprinkle baking soda across your carpets. Allow the baking soda to soak in the odors for an hour or two and then, simply vacuum the product up.

If you have odors that don’t seem to go away, it is time to call in a professional carpet cleaning team. Steam cleaning is an effective method for ridding your carpets of lingering odors. Talk to our team about odor remediation for rooms that are particularly malodorous.

Purchase Protective Rugs

If you have carpeting in your home that you know will be trodden upon during the holiday season, consider purchasing some protective rugs. You can place rugs in areas that see the most foot traffic. Great areas to protect include carpeted foyers, living rooms, and dining rooms. If you know children or pets will be on your guest list, consider purchasing some rugs for the rooms they will be using. Not only will rugs prevent the carpet from being beaten down by foot traffic, they will also serve as a protective layer against stains and dirt. This will make clean up after the holiday season much easier and more efficient.

Determine Your Shoe Rules

When guests flood your home, will you ask for people to take their shoes off or will you let them leave their shoes on? If you want your guests to go without shoes, make sure you have a convenient and organized location for them to place their shoes upon arrival. If you choose to be a mellow host and allow shoes in your home, consider placing a thick, abrasive rug on your front porch. Guests can use this to brush off debris from their shoes before entering, lessening the amount of damage done to your carpeting.

Schedule Carpet Cleaning Services

Nothing will make your home more inviting than plush, soft, clean carpets. Before the busy holiday season is in full swing, schedule professional carpet cleaning services with our team. We can help restore your carpets to a beautiful, inviting condition. Not only will your home be more welcoming with clean carpets, you will also provide greater protection for your carpets. When you leave the dirt and grime of summer resting deep in your carpet’s fibers, you risk long term damage being done when guests trod all over and grind the dirt in further.

Ready to schedule your pre-party carpet cleaning services? Contact our team and learn more about how we can help through professional steam cleaning services. We provide carpet cleaning in Evergreen, Lakewood, Arvada, and across the Denver metro area.